Production Reliability – anytime and anywhere
As Customer Service, we share the same goal:
the optimum, reliable operation of your equipment throughout its entire service life. Our globally active customer service team provides you with support in ensuring and improving machine performance, if required. Close cooperation, efficient communication and high flexibility are key elements of Harro Höfliger’s service philosophy.
- Always available for you:
- Spare parts catalog
Find all parts for your machine here
- Click here to go to the spare parts catalog
- Excellence United Service Portal
Remote diagnostics, troubleshooting and maintenance in real time
Direct point of contact
Customer service is personal for us: You will be introduced to your personal service representative during the planning phase of your equipment. That means you will always get competent answers to all your questions and concerns right from the start.
During machine downtime, what you need are quick solutions. To help you meet your production goals, we provide on-site support by phone and on-site. If required, we quickly organize the delivery of spare parts.
Global Service Portal
Fast support around the globe: The Excellence United Service Portal allows remote diagnostics, troubleshooting and maintenance of your equipment in real time. Our service technicians will support you on-site if required.
In the event of a service case, you'll receive fast and uncomplicated support at any time – whether on site or via a secure connection with remote diagnostics and maintenance. Adapted to your needs and production requirements, faults are rectified immediately so that you can continue production safely and quickly.
Our maintenance services prevent possible machine downtimes, as your systems are always optimally maintained. This ensures high productivity of your machine and allows you to focus on further optimization.
Our spare parts management combines fast replacement with an optimal spare and wear parts inventory. This saves you time and unnecessary downtime costs, so you can rely on the long-term performance of your systems.
Extensive support in handling your equipment ensures efficient production. Whether during machine installation, during production or when adapting your processes – our experts support you right from the start. This allows you to work efficiently and to focus on further development of your products.
Our training programs prepare your operators, technicians and production managers to work safely and efficiently with the equipment. During real-world hands-on training, they will learn everything important about operation, safety and maintenance. Detailed training materials enhance the respective program.
“Thanks to Remote Service, machines are quickly ready for production”.
Harro Höfliger's Customer Service team ensures that your machine runs reliably after commissioning. Jackson Heslop, Director of Customer Service at Harro Höfliger, explains Excellence United's lifecycle support, training offerings and powerful service portal.
What services does Customer Service offer?
For us, good customer service means more than excellent after-sales service and expert support in an emergency. Our goal is to ensure that your machines are ready for use and highly productive throughout their entire life cycle. We can make them work more efficiently with upgrades and technically fit for new production targets by rebuilding. Of course, we train users intensively for their tasks.
What kind of training does Harro Höfliger offer?
Our training sessions are modular. In the individual training modules, our customers' staff learns everything important about machine operation, maintenance, electrics, electronics/software, troubleshooting and process technology.
How does the Service Portal work?
A click on the service button on the operator terminal is all it takes to contact Harro Höfliger. A multimedia “conference center” allows users to send messages, transfer images and communicate directly with our service experts via headset and webcam. This allows us to work with the user to track down the causes of malfunctions and quickly eliminate them via remote access. In most cases, sending a service technician is unnecessary.