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Customer Service

Technical support and comprehensive services – throughout the entire lifetime of your machine.

Customer service: Complete customer care

Good customer service and professional support for any issue – this is an important component of the customer service philosophy at Harro Höfliger. Should you need support for anything involving your machine, our highly qualified employees can quickly help you. It is our goal to maintain the performance of your production machine throughout its entire life cycle and to improve it whenever necessary. In addition to standard services, we also offer customized service packages. Choose from our extensive service system the exact modules you require:

  • After sales services: Support beyond initial installation
  • Everyday support: Production support during ongoing operation
  • Increased performance: Optimization for improved performance
  • Life cycle support: Extended efficiency for machines
  • Spare parts service: 3D spare parts catalog and wear parts evaluation
  • Training service: Customized training modules
  • Excellence United Service Portal: Remote tool for quick support

Support from the Harro Höfliger expert team

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Personal contact

At Harro Höfliger, customer service has a face: You will get to know your own personal service contact very early on during the planning phase of your equipment. This way, you will receive competent answers to all of your questions and concerns at any time.

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Production reliability

During unplanned machine downtimes you need quick solutions. We are there to support you remotely or personally on site to ensure that you will be able to fulfill your production goals. If necessary, we will make sure that spare parts are delivered quickly.

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Global remote service

Fast support anywhere around the globe: The Excellence United Service Portal allows remote diagnostics, troubleshooting and maintenance of your system in real time. Our service experts are contacted via a safe, encrypted connection.

Director of Customer Service Jackson Heslop

Which services does customer service offer?
For us, great customer service means more than excellent after-sales service and professional support in an emergency. Our goal is to ensure that the machines remain ready for use throughout their entire life cycle and that they run with high productivity. We can make them more efficient with upgrades and technically fit for new production objectives by retrofitting them. And of course, we provide the users with in-depth training so they can be prepared for their tasks.

What kind of training does Harro Höfliger conduct?
Our training programs are structured to be modular. In each training module, the employees of our customers learn everything that is important to know about machine operation, maintenance, electrical, electronics/software, troubleshooting and process technology.

How does the Service Portal work?
One click on the operator terminal is all you need to make contact with Harro Höfliger. Using a multi-media “conference center” the user can send news, transfer images, and communicate with our service experts using a headset and a webcam. This allows us to work with the user to identify the cause of a problem and to eliminate it quickly via remote access. In most cases, this makes it unnecessary for a service technician to be sent out to the location.

Can the Service Portal also provide preventive service?  
Yes, integrated in the portal is a comprehensive tool for maintenance management. In addition, the user can quickly pull up the machine documentation or open the stored spare parts catalog.

What can we do for you?

Do you have questions for us? Get in touch!

Learn more about us

Want to discover more about Harro Höfliger? Find all the information you need here.

Harro Höfliger Verpackungsmaschinen GmbH
Helmholtzstraße 4, 71573 Allmersbach im Tal, Germany
Excellence United